FAQs

FREQUENTLY ASKED QUESTIONS

SIZING:

Q: How do your crewnecks and hoodies run?

A: Our crewnecks and hoodies are unisex 50/50 pre shrunk material (unless stated otherwise) and run true to size. Size up for an over sized fit.

Q: How do your T-Shirts run?

A: Our T-Shirts are unisex 100% cotton, pre shrunk material (unless stated otherwise) and run true to size. Size up for an over sized fit.

ARE YOUR CUPS DISHWASHER SAFE?

At this time only our mugs are dishwasher safe. Unfortunately, our glass can cups and other cups are not dishwasher safe. As our business grows we hope to be able to bring dishwasher and microwave safe cups to our shop! 

Thank you for your continued support <3

SHIPPING:

Q: When will my order be shipped out?

A: Shipping depends on which item you have ordered, some may take longer than others as our items are made to order. (Business Days are Monday-Friday. Holidays and Weekends are not included as Business Days)

Shadow Boxes: 7-14 Business Days

Hoodies/Crewnecks/Shirts: 7-10 Business days

Cups/Soda Can Glasses: 7-10 Business Days

Keychains: 3-5 days

Once your item has shipped you will receive a tracking number in your email, please allow 24-48hrs for your tracking number to update. Once shipped it should take 3-5 days to arrive.

HOLIDAY SHIPPING:

Holidays are here! When shopping with us please keep in mind our processing times (this is separate from shipping times). We work hard to ship out your orders in a timely manner. Please remember every item is made to order. We are always happy to try and accommodate any rush orders, for rush orders please DM us on Instagram @humblecloudsco

REFUNDS, RETURNS AND EXCHANGES:

ALL SALES ARE FINAL. We do not accept ANY returns, refunds or exchanges. 

If an item is missing or damaged in transit by the time it arrives to you, we will do our best to accommodate a solution. Please email us at help.humbleclouds@gmail.com within 3 days of receiving your package.

Please note we are not responsible for any lost, missing or damaged packages. Once the package leaves our hands, what happens after is out of our control.